Refund & Return Policy
1. RETURNS & REFUNDS
Returns are accepted only for damaged or incorrect products. Return requests must be submitted within 10 days of delivery.
2. RETURN ELIGIBILITY
Returns are accepted only for products that arrive damaged or incorrect. Products must be reported within 10 days of delivery. To request a return, contact support@synthrolab.com with your order number and details of the damaged or incorrect item.
3. ORDER CANCELLATIONS
Orders can be cancelled any time before the order status changes to “Shipped”
4. DAMAGED OR INCORRECT ITEMS
We take great care in packaging our reagents, but we recognize that errors can occur.
- Damaged Vials: If a vial arrives broken or compromised, you must email support within 24 hours of delivery. You must include:
- Your Order Number.
- High-resolution photos of the damaged product inside the original packaging.
- Resolution: At our sole discretion, we will issue a one-time reshipment of the damaged item. We do not issue refunds for damaged goods; we only provide replacements to ensure your research can continue.
5. CHARGEBACKS & DISPUTES
As stated in our Terms of Service, Synthro Lab utilizes various billing descriptors.
- Strict No-Dispute Policy: By purchasing from this site, you agree to resolve any issues directly with our support team.
- Blacklisting: Any customer who initiates a chargeback or a “fraud” claim with their bank—particularly regarding “unrecognized descriptors”—will be permanently banned from our store and all affiliated research networks. We aggressively contest all chargebacks by providing this policy and your signed checkout consent to the banking institutions.
