privacy policy
1. DATA COLLECTION & RESEARCHER VERIFICATION
Synthro Lab LLC (the “Company”) collects specific personal information to facilitate the distribution of laboratory reagents and to comply with age-verification requirements. By using this site, you consent to the collection of:
- Identity Data: Name and date of birth (to verify 21+ eligibility).
- Contact Data: Email address and phone number for order updates and secure laboratory notifications.
- Transaction Data: Details regarding payments made via our secure third-party processors, Zelle, or Digital Assets (BTC).
- Technical Data: IP address and browser type, used for fraud prevention and to document consent to our Terms of Service.
2. UTILIZATION OF INFORMATION
Your data is used strictly for the following purposes:
- Fulfillment: Processing and shipping your research materials.
- Operational Security: Verifying manual payments (Zelle/BTC) and protecting against unauthorized chargebacks.
- Communications: We may use your email or phone number to provide order tracking, laboratory safety updates, and occasional marketing promotions.
- Marketing Opt-Out: You have the right to opt-out of marketing communications at any time by clicking the “Unsubscribe” link in any email or replying “STOP” to SMS messages. Operational emails (receipts/tracking) will still be sent.
3. DISCLOSURE TO THIRD-PARTY ENTITIES
To maintain the privacy of your research and the stability of our supply chain, we share data only with the following:
- Affiliated Holding Companies: As noted in our Billing & Payment Protocol, your data may be processed by our parent entities to ensure transaction security.
- Service Providers: Logistics partners and secure payment gateways who assist in fulfilling your order.
- Legal Compliance: We may disclose your information if required to do so by law or in the good-faith belief that such action is necessary to protect the Company against legal liability or fraudulent chargebacks.
4. DATA SECURITY & ENCRYPTION
We implement industry-standard AES-256 encryption to protect your data.
- Payment Security: We do not store raw credit card information on our servers. All sensitive billing data is handled by our secure processing partners.
- Manual Payments: Information provided for Zelle or BTC verification is kept in a secure, siloed database and is purged periodically to ensure customer privacy.
5. COOKIES & TRACKING
We use cookies to enhance your browsing experience, remember your cart, and analyze site traffic. You can instruct your browser to refuse all cookies, though this may prevent certain features of the store from functioning correctly.
6. YOUR RIGHTS (GDPR/CCPA)
Regardless of your location, the Company provides the following rights to all researchers:
- Access: You may request a copy of the personal data we hold about you.
- Erasure: You may request that we delete your personal data, provided it is no longer required for active transaction verification or legal documentation.
- Data Portability: You may request a transfer of your data to another party.
7. UPDATES TO THIS POLICY
The Company reserves the right to update this Privacy Policy at any time to reflect changes in regulatory standards or operational protocols. Continued use of the site after updates constitutes acceptance of the revised policy.
8. CONTACT INFORMATION
Synthro Lab LLC
Operating as Synthro Lab
Website: https://synthrolab.com
Email: support@synthrolab.com
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